Customer support
At OctaByte, we offer a diverse selection of open-source customer support software tailored to enhance your customer service operations. From installation to ongoing support and maintenance, we take care of every aspect, ensuring a seamless experience. Our platform handles the setup, backups, and software updates so you can focus on delivering exceptional user assistance. With OctaByte, you gain access to fully managed solutions for all your customer support needs, backed by expert support and hassle-free management.
Open source Softwares
Papercups
Papercups is a privacy-first, open-source customer support platform offering seamless integration with Slack, chat, email, and SMS. Customize your widget, save developers time, and enhance your support experience.
Typebot
Typebot allows you to build dynamic chatbots effortlessly, with powerful features like team collaboration, reusable sub bots, folder management, and custom coding. Enhance your web and mobile apps with seamless chat experiences today!
Botpress
Botpress is an AI-powered chatbot builder that enables the creation of intelligent, conversational bots for businesses and projects. Powered by OpenAI, Botpress ensures bots understand context, sentiment, and complex dialogues.
FreeScout
FreeScout is a free and lightweight open-source help desk and shared inbox solution, offering an easy-to-use, self-hosted alternative to Zendesk and HelpScout. Enjoy privacy, control, and seamless integrations.
Formbricks
Formbricks enables you to create targeted, non-intrusive in-product surveys to collect valuable user feedback and improve your product experience.
Dittofeed
Automate your customer communications with Dittofeed. Create personalized marketing journeys, segment users, and optimize your growth team’s workflow.
Zammad
Zammad is a free helpdesk system that integrates all your communication channels into one platform with customizable features and high-level security.
Trudesk
Trudesk is a powerful, easy-to-use solution designed to streamline task management and issue resolution. Keep workloads organized with real-time updates, live support chat, and customizable permissions.
MantisBT
MantisBT is a flexible open-source issue tracker that simplifies project management, enhances team collaboration, and provides robust tracking and reporting features.
Tracardi
Tracardi is an API-first, low-code/no-code platform designed for e-commerce businesses to manage and utilize customer data for marketing automation, engagement, and multi-channel integration.