FreeScout fully managed open source service | OctaByte.io logo

FreeScout
fully managed by OctaByte

Powerful, Lightweight, and Free Open Source Help Desk Solution

Overview

FreeScout is a super lightweight, powerful, and 100% free open-source help desk and shared inbox solution. Built with the PHP Laravel framework, FreeScout is a self-hosted alternative to popular platforms like Zendesk and HelpScout. With FreeScout, you can manage customer support tickets, provide an organized shared inbox for your team, and offer a seamless support experience—all without compromising privacy or locking yourself into a service you don’t control. Enjoy a feature-rich help desk solution that gives you complete control, perfect for small and medium businesses looking for an affordable, customizable, and privacy-focused customer support system.

Features

  • Mobile-friendly

    100% mobile-friendly, ensuring seamless customer support on-the-go.

  • Multilingual Support

    Available in multiple languages including English, Croatian, Danish, Dutch, French, German, Japanese, Italian, Polish, Portuguese, Russian, Spanish, Slovak, and Swedish.

  • Unlimited Support

    Unlimited agents, tickets, mailboxes, and more, without restrictions on scalability.

  • Email Integration

    Seamless email integration for managing customer queries directly from your inbox.

  • Customizable

    Fully customizable to suit your team’s workflow, branding, and specific needs.

  • Privacy-Focused

    A self-hosted solution that prioritizes user privacy, giving you full control over your data and security.

Benefits of using OctaByte

At OctaByte, we make deploying and managing open-source software effortless, ensuring you can focus on your core business without getting bogged down by technical complexities. Our fully managed service provides a streamlined solution for hosting over 350+ open-source applications. From initial setup to ongoing maintenance, we handle everything so that you can enjoy a worry-free experience.

Managing open-source software independently can be time-consuming and require technical expertise. OctaByte eliminates these hurdles, offering a hassle-free experience with top-notch infrastructure and proactive support. Whether you're a startup, a growing enterprise, or an individual user, our fully managed service is tailored to simplify your open-source software management needs.

Key Benefits

  • Time Savings

    Skip the steep learning curve of deploying and maintaining open-source software. Let our experts handle the heavy lifting.

  • Cost-Effective Solution

    Avoid hiring specialized IT staff or investing in expensive infrastructure. OctaByte provides an all-in-one solution at an affordable price.

  • Automatic Backups & Restores

    Your data is safe with us. We provide regular automated backups and easy restoration options for peace of mind.

  • Seamless SSL Management

    Enjoy secure connections with automatically managed SSL certificates, ensuring your software is always up-to-date with the latest security standards.

  • Support

    Our dedicated support team is always available to address your concerns and provide expert guidance.

Screenshots

FreeScout fully managed open source service | OctaByte.io screenshot
FreeScout fully managed open source service | OctaByte.io screenshot

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