Trudesk
fully managed by OctaByte

Overview

Trudesk is an intuitive, open-source platform built with a single purpose in mind: to help you quickly resolve tasks and issues without unnecessary complexity. Whether you’re managing customer support or internal tasks, Trudesk’s simple, user-friendly interface keeps your workload organized. It offers real-time ticket updates, live chat support, and comprehensive security features to ensure that you can easily track progress, communicate effectively, and protect your data. Trudesk’s focus on ease of use and flexibility makes it the ideal solution for businesses looking to optimize their task management process.

Features

• Interfaces for Easy Task-Management

  Trudesk offers an intuitive interface designed for effortless task and issue management. With a clean layout that puts essential information front and center, you can quickly find and update tasks, making your workflow more efficient.

• Real-time Tickets & Updates

  Keep your team and customers in sync with real-time updates through websockets. Organize tasks and tickets by Teams, Groups, and Tags, ensuring everyone stays informed and on the same page.

• Support Chat

  Engage with visitors or customers through live chat, allowing for real-time, personalized interaction. All inquiries appear in a unified inbox alongside support tickets, making it easy to manage communications.

• Security

  Trudesk lets you customize access permissions based on your organization’s needs. You have full control over what access customers and agents have, ensuring that sensitive data is protected and only accessible to the right people.

• Omni-channel Support Integration

  Trudesk integrates multiple support channels into one seamless experience. Whether through email, live chat, or support tickets, all interactions are managed in a single place for easy access.

• Customizable Workflows

  Trudesk allows you to tailor workflows to match your team’s needs. Whether you’re tracking bugs, customer issues, or internal tasks, you can easily configure the system to fit your business processes.

Benefits of using OctaByte

At OctaByte, we make deploying and managing open-source software effortless, ensuring you can focus on your core business without getting bogged down by technical complexities. Our fully managed service provides a streamlined solution for hosting over 350+ open-source applications. From initial setup to ongoing maintenance, we handle everything so that you can enjoy a worry-free experience.

Managing open-source software independently can be time-consuming and require technical expertise. OctaByte eliminates these hurdles, offering a hassle-free experience with top-notch infrastructure and proactive support. Whether you're a startup, a growing enterprise, or an individual user, our fully managed service is tailored to simplify your open-source software management needs.

Key Benefits

• Time Savings

  Skip the steep learning curve of deploying and maintaining open-source software. Let our experts handle the heavy lifting.

• Cost-Effective Solution

  Avoid hiring specialized IT staff or investing in expensive infrastructure. OctaByte provides an all-in-one solution at an affordable price.

• Automatic Backups & Restores

  Your data is safe with us. We provide regular automated backups and easy restoration options for peace of mind.

• Seamless SSL Management

  Enjoy secure connections with automatically managed SSL certificates, ensuring your software is always up-to-date with the latest security standards.

• Support

  Our dedicated support team is always available to address your concerns and provide expert guidance.