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Papercups
fully managed by OctaByte

The Privacy-Focused, Open-Source Alternative for Customer Support

Overview

Papercups is a powerful, open-source customer support platform designed to streamline communication across multiple channels such as chat, email, Slack, and SMS. As a privacy-focused alternative to platforms like Intercom, Drift, and Zendesk, Papercups ensures that your customer conversations are kept private and secure. Its easy-to-use interface, developer-friendly setup, and seamless integrations make it the ideal solution for businesses looking to enhance their customer support capabilities. With Papercups, you can manage conversations efficiently, customize your widget to match your brand, and ensure that your team can respond to inquiries from the tools they already use.

Features

  • Reply from Where You Work

    Papercups allows you to respond to customer inquiries from Slack, the dashboard, or a mobile app. You can handle conversations without switching to another platform, reducing friction and saving time.

  • Brand and Customize Your Widget

    The Papercups widget is fully customizable. You can change colors, greetings, text, and more through an intuitive UI, all without writing a single line of code.

  • Save Your Developers Time

    Papercups is designed with developers in mind. With quick integrations for HTML, React, React Native, and Flutter, getting started takes only minutes, allowing your team to focus on building rather than configuring.

  • One Powerful Dashboard

    Manage customer conversations, feedback, and support requests from a unified dashboard. Streamline your workflow and ensure no message gets lost in the shuffle.

  • Multi-Channel Support

    Papercups lets you communicate with customers via multiple channels, including chat, email, SMS, and Slack. This flexibility ensures that you can meet your customers where they are.

  • Open-Source and Customizable

    As an open-source solution, Papercups offers full control over your customer support platform. Modify, extend, or self-host the platform to suit your unique business needs.

Benefits of using OctaByte

At OctaByte, we make deploying and managing open-source software effortless, ensuring you can focus on your core business without getting bogged down by technical complexities. Our fully managed service provides a streamlined solution for hosting over 350+ open-source applications. From initial setup to ongoing maintenance, we handle everything so that you can enjoy a worry-free experience.

Managing open-source software independently can be time-consuming and require technical expertise. OctaByte eliminates these hurdles, offering a hassle-free experience with top-notch infrastructure and proactive support. Whether you're a startup, a growing enterprise, or an individual user, our fully managed service is tailored to simplify your open-source software management needs.

Key Benefits

  • Time Savings

    Skip the steep learning curve of deploying and maintaining open-source software. Let our experts handle the heavy lifting.

  • Cost-Effective Solution

    Avoid hiring specialized IT staff or investing in expensive infrastructure. OctaByte provides an all-in-one solution at an affordable price.

  • Automatic Backups & Restores

    Your data is safe with us. We provide regular automated backups and easy restoration options for peace of mind.

  • Seamless SSL Management

    Enjoy secure connections with automatically managed SSL certificates, ensuring your software is always up-to-date with the latest security standards.

  • Support

    Our dedicated support team is always available to address your concerns and provide expert guidance.

Screenshots

Papercups fully managed open source service | OctaByte.io screenshot
Papercups fully managed open source service | OctaByte.io screenshot

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